Your first 30 days

You should know what week one looks like before you sign anything. Here it is. A person is reachable at every step.

What we ask of you

• A short call, so we can learn how your business runs.
• Your opening hours, and the questions customers ask most.
• The name of the person who approves what goes out.
• Past records, if you want us to test against them. We never test on a demo alone.

If you would rather not set it up alone

Set it up with us is USD 299 once (CAD 390, EUR 299), on the Team plan. It is one 60-minute call. We import your customer list, connect your phone line and set up one workflow with you. If you move to Business within 90 days, the USD 299 is credited in full. It is optional: everything here can be done without it. No setup call is needed to start free.

Day 1

• Your workspace opens. The free plan runs one workflow, in draft mode, with no outbound sending. No card is taken. Your data is hosted in Germany (EU).
• Pick a template. We have industry templates. Read the rules that come with it. They are plain conditions and plain replies.
• Try it. Type real questions into the console and watch which rule answers.
• Run the safety check. Hard practice questions run before anything can reach a customer. A serious failure keeps it off.
• Start on the web chat, draft first. Replies queue for your approval. Nothing is sent, paid or filed until your team says so.

Week 1

• Phone. We set up your number with you and walk you through forwarding. You and your staff call it first. See how your phone gets answered.
• Approve drafts. Read each reply the system drafts. Approve, edit or reject it. Every decision goes on your audit trail.
• Consent and opt-outs. Marketing and follow-up texts go only to people with a consent record. A STOP on any channel withdraws consent on every channel.
• Relate, our customer management tool. We set it up with you on a call. It has no public signup yet.
• Ledger and Deputy. They go live within days of the setup fee, and are tested against your own past records first.
• Foreman. You can pilot one site for 30 days on the free tier, up to ten workers. On-site setup and guard training are a fixed fee we quote up front. If you continue, it is credited to your first year.

Weeks 2 to 4

• Day 14 is your decision point. The free period lasts 14 days. You can ask for 14 more, and a person grants it. After that the workspace is read-only until you upgrade. Your data stays yours.
• Widen it. When you trust the answers, we point more calls at it. We start with after-hours calls.
• Ask for your verification report. It shows what was checked before go-live, how live answers scored, and what a person accepted.
• Take your data any time. Export the whole workspace from inside the product. The audit log exports separately.
• Leave any time. Plans are month to month. You cancel in Settings and it ends at the close of the month you paid for. Nothing is deleted when you cancel. Where a service carries a minimum, it is stated beside its price.

What we do not promise

• A fixed hour for the phone line to go live. We give you a date on the setup call.
• Results. We publish no customer counts and no savings figures.
• Round-the-clock people. The system answers at any hour. People work Monday to Friday, 9am to 6pm Eastern.

Who to reach

Email hello@feerasta.ai. A normal request gets a first reply within one business day on Free and Team, and within four business hours on Business. If something is down or a customer-facing agent is answering wrongly, within four hours during support hours. There is one step above support: the founder. The full table is on the support page.

Ready to start? Talk to us.