How much does an AI receptionist cost?
Feerasta Concierge, our phone-answering line, is $149 a month (CAD $195, EUR 149), with 500 voice minutes included and $0.25 a minute after that (CAD $0.33, EUR 0.25). Setting it up with us is a one-time $299 (CAD $390, EUR 299). It is month to month, with no contract.
What the $149 covers
Concierge is the Team plan with the phone workflow switched on. The 500 included minutes reset each month. Minutes are counted per call, rounded up to the next whole minute, and only for calls the AI handles.
Business, at $999 a month (CAD $1,300), includes 1,000 voice minutes a month at the same $0.25 a minute after that. The overage is itemised on the monthly invoice.
What keeps the bill predictable
- Usage alerts at 50, 80 and 100 percent of your included minutes.
- A spending cap that you set.
- When the minutes and the cap run out, new calls forward to you or take a message, whichever you choose. A call already in progress is never cut off.
What it does not include
AI model usage is a separate line from the plan price. It arises only when drafting waits for your approval. Conversations with your customers on the front desk make no model call, so a busy week does not raise your bill per message.
The setup fee covers one 60-minute call, importing your customer list, connecting your phone line and setting up one workflow. It is credited in full if you move to Business within 90 days.
Questions to ask any vendor
- What is included, and what happens after the included minutes?
- Is there a setup fee, and what does it cover?
- Is there a contract, and how do I cancel?
- Who answers when the AI is wrong or a caller wants a person?
Common questions
Is there a contract for the AI receptionist?
No. Plans are month to month and renew monthly until cancelled. You cancel in Settings and the plan ends at the close of the paid month, with no cancellation fee.
Do I pay for every call the AI receives?
You pay for minutes on calls the AI handles. 500 minutes a month are included on Team, then $0.25 a minute, itemised on the monthly invoice.
Do I need a new phone number?
No. You can keep your number and have your carrier send some calls to a number we set up. This is done with our help on the setup call.